Full House Management Pty Ltd, trading as Favestay (“we,” “our,” or “us”), is committed to protecting the privacy of our guests (“you” or “your”). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you book and stay at one of our Airbnb properties.
By booking a stay with Favestay, you acknowledge and agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following personal information to facilitate your stay and comply with legal and insurance requirements:
1.1 Personal Identification Information
Full name
Contact details (email address, phone number, postal address)
Government-issued identification (e.g., passport, driver’s license)
1.2 Booking & Stay Details
Check-in and check-out dates
Property location and booking preferences
Communication with us regarding your stay
1.3 Payment Information
Payment is processed through third-party payment providers (e.g., Airbnb, Stripe). We do not store or retain your financial data after processing your payment.
2. How We Use Your Information
We use your personal information to:
Process and manage your booking
Verify your identity for security and insurance purposes
Provide customer support and communicate important information about your stay
Comply with legal, regulatory, and insurance obligations
Improve our services and guest experience
3. Storage & Retention of Personal Data
3.1 Government Identification (ID)
For security, identity verification, and insurance purposes, we collect and securely store a copy of your government-issued ID.
IDs are retained for up to 90 days after your stay concludes, after which they are permanently deleted.
3.2 Other Personal Information
Name and contact details are retained unless you request de-identification (see Section 6).
Booking and stay details may be retained for record-keeping and legal compliance.
3.3 Financial Data
We do not store financial data. Payments are securely processed by third-party providers, and we do not retain your payment details.
4. How We Protect Your Information
We take the security of your personal data seriously and implement industry-standard measures to protect it from unauthorized access, loss, misuse, or disclosure:
Encrypted storage of government IDs
Restricted access to personal data, limited to authorized personnel
Secure communication channels for handling guest information
5. Sharing of Information
We do not sell or rent your personal information. However, we may share it in the following circumstances:
Legal Compliance: If required by law, court order, or government request.
Insurance Claims: If necessary to verify identity or process claims.
Booking Platforms: When using third-party booking services (e.g., Airbnb), your data may be processed under their privacy policies.
6. Your Rights & Choices
6.1 Request for De-identification
You may request that we remove personally identifiable information from our records. To do so, please contact us at [Insert Contact Email].
6.2 Access & Updates
You can request access to your personal data or ask for corrections by contacting us.
6.3 Opting Out of Communications
If you wish to stop receiving promotional messages from us, you may opt out at any time.
7. Third-Party Services & Links
Our website and communications may contain links to third-party services, such as Airbnb or payment processors. We are not responsible for their privacy practices, and we encourage you to review their policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage guests to review it periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
📧 Email: privacy@favestay.com.au